Frequently Asked Questions (FAQ)
Last Updated: June 25, 2026
SHIPPING & DELIVERY
Q: Where do you ship to?
A: We currently ship to the United States, Canada, and the United Kingdom. We do not offer international shipping to other countries outside of these regions at this time.
Q: How much does shipping cost?
A:
Orders $75.00 USD (or equivalent currency) and over: FREE Standard Shipping.
Orders under $75.00 USD (or equivalent currency): A flat shipping fee of $9.99 USD (or equivalent currency) will be applied at checkout.
Q: Are there any hidden fees or import taxes?
A: No. All of our product prices displayed include applicable taxes and fees for our supported delivery regions. You will not be charged any additional taxes or hidden surcharges beyond the product price and the shipping cost (if applicable).
PAYMENT METHODS
Q: What payment methods do you accept?
A: As shown during our checkout process, we accept secure and encrypted payments via:
Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
PayPal: Fast and secure checkout via your PayPal account or linked funding sources.
ORDERS & CANCELLATIONS
Q: Can I cancel or change my order?
A:
Before Shipping: If your order has not yet been processed or dispatched, you can request an immediate cancellation and a full refund. Please email us right away at support@pajamagroup.com.
After Shipping: We cannot cancel orders once they have been dispatched. Please wait for the package to arrive and follow our standard return process.
⚠️ Important Note: Please do not standardly refuse delivery at the time of arrival. Refused or undelivered packages are often abandoned or destroyed by international logistics providers, making them completely ineligible for a refund or exchange.
Q: What is your return policy window?
A: You have 30 calendar days from the date of delivery to request a return, exchange, or refund.
Q: What are the eligibility requirements for a return?
A: To qualify for a full refund or exchange, your satin pajamas must be:
Unworn, unwashed, and in their original condition with all product tags fully attached.
Entirely free from any signs of wear, laundry detergent smells, perfume, makeup stains, or alterations.
Note: Items with snags in the delicate satin fabric or damage due to customer handling cannot be refunded or exchanged.
Q: Do I have to pay for return shipping?
A:
Customer Reasons (Size exchange, change of mind, style preference): The customer is solely responsible for all return shipping costs to our warehouse. No restocking or handling fees will be charged.
Our Error (Defective, damaged, or incorrect item received): PajamaGroup takes full responsibility. We will provide a free replacement or full refund and cover all return shipping costs. Please email support@pajamagroup.com immediately with your order number and clear photos/videos.
Q: How do I initiate a return or exchange?
A:
Step 1: Email us at support@pajamagroup.com with your order number and the specific reason for the return/exchange.
Step 2: Our team will review your request within 24–48 hours and send you specific packaging instructions and our designated address:
Return Address:
Attn: PajamaGroup Returns
Suite 1101, Block D, Huanzhi Centre, No. 3639 Longhua Ave, Jingxin Neighborhood, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, 518109, China
Step 3: Securely package your items (preferably in the original packaging to protect the satin material). We strongly recommend using a trackable shipping service, as we cannot issue refunds or replacements for packages lost in transit back to us.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your item at our operations center, we will process your refund within 7 business days.
Method: Refunds will be issued back to your original payment method (PayPal or Credit/Debit card account).
Timeline: It usually takes 5–10 business days for the credit to appear in your account, depending on your financial institution's processing times.
Refund Amount: You will receive a full refund for the item's purchase price. Original shipping fees (if applicable) are non-refundable unless the return was due to our mistake.
CONTACT US
If you have any further questions regarding our premium satin loungewear or store policies, please contact our corporate customer care team:
Company Name: Shenzhen Ruizheng Technology Co., Ltd.
Customer Support Email: support@pajamagroup.com
Phone Number: +86 17704012621
Business Address: Suite 1101, Block D, Huanzhi Centre, No. 3639 Longhua Ave, Jingxin Neighborhood, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, 518109, China
