Thank you for choosing PajamaGroup! We are committed to delivering our premium satin sleepwear collections—from luxury 3-piece sets to cozy family matching pajamas—safely and efficiently to your doorstep.
Please review our shipping policies below to understand how we handle, ship, and deliver your orders.
1. Shipping Destinations
We currently provide international shipping exclusively to the following countries:
-
United States (Our primary market)
-
United Kingdom
-
Canada
-
Australia
-
Germany
-
Mexico
2. Shipping Methods, Costs, and Delivery Timeframes
We offer two shipping options depending on your urgency and budget. All shipping and handling days refer to business days (Monday to Friday), excluding weekends and public holidays.
| Shipping Method | Order Value (USD) | Shipping Cost (USD) | Handling Time | Transit Time | Total Estimated Delivery Time |
| Standard Shipping | $89.00 and over | FREE | 3 - 5 Business Days | 7 - 15 Business Days | 10 - 20 Business Days |
| Standard Shipping | Under $89.00 | $9.99 | 3 - 5 Business Days | 7 - 15 Business Days | 10 - 20 Business Days |
| Express Shipping | $89.00 and over | $9.99 | 3 - 5 Business Days | 5 - 8 Business Days | 8 - 13 Business Days |
| Express Shipping | $0.00 to $88.99 | $15.99 | 3 - 5 Business Days | 5 - 8 Business Days | 8 - 13 Business Days |
3. Order Processing and Key Deadlines
-
Order Cut-off Time: 5:00 PM (HKT - Hong Kong Time). Orders placed after 5:00 PM will begin processing on the following business day.
-
Handling Time (3 - 5 Business Days): To ensure you receive the highest quality, this duration includes order data verification, a strict quality control inspection of the satin fabric and stitching, and secure, premium packaging.
-
Transit Time: Starts from the moment the package is handed over to our international logistics carriers until it arrives at your doorstep.
4. Customs, Duties, and Taxes (No Hidden Fees)
-
Taxes & Duties Included: All prices displayed on PajamaGroup are fully inclusive of sales tax, VAT, and import duties.
-
Our customers will not be charged any additional or hidden tax fees upon checkout or delivery. The final price displayed on our checkout page is exactly what you will pay.
5. Order Tracking
Once your package is dispatched, a shipping confirmation email containing your tracking number and a unique tracking link will be sent to your registered email address automatically. You can monitor your shipment status in real-time.
(Please allow 24-48 hours for the tracking information to update after receiving the email).
6. Lost, Damaged, or Delayed Packages
-
Delayed Packages: If your order experiences significant delays or if tracking information has not updated for over 5 business days, please contact our support team at support@pajamagroup.com.
-
Damaged Packages: We take great pride in our packaging, but if a package arrives visibly damaged, please take photographs of the packaging immediately. Contact us within 48 hours of delivery at support@pajamagroup.com with your order number and photos so we can initiate a claim and process a replacement or refund for you.