Last Updated: June 25, 2026
At PajamaGroup, we specialize in beautifully crafted premium satin pajamas and loungewear. We are committed to ensuring you have an exceptional shopping experience and find the perfect, comfortable fit to complement your lifestyle.
If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, refunds, and exchanges for our customers in the United States, Canada, and the United Kingdom.
1. Return & Refund Eligibility You have 30 calendar days from the date of delivery to request a return, exchange, or refund. To be eligible for a return:
The satin pajama items must be unworn, unwashed, and in their original condition.
All original product tags must be fully attached.
The items must be suitable for resale (absolutely no signs of wear, laundry detergent smells, perfume, makeup stains, or alterations).
Note: Items that show signs of use, snags in the delicate satin fabric, or damage due to customer handling are not eligible for a refund or exchange.
2. Return & Exchange Shipping Costs
Customer Responsibility for Shipping Fees: For any standard returns or exchanges initiated due to customer reasons (including but not limited to: change of mind, incorrect size selection, style preference, or unwanted gifts), the customer is solely responsible for paying all shipping costs to return the items back to our designated warehouse.
No Restocking Fees: PajamaGroup does not charge any additional restocking, processing, or handling fees for returned items.
3. Issues Due to Our Responsibility If the product arrives defective (manufacturing error), is damaged during shipping, or if you received the incorrect item/size due to our error, we will take full responsibility. In these specific cases:
We will provide a full refund or a replacement free of charge.
We will cover all return shipping costs.
Please contact support@pajamagroup.com immediately upon delivery with your order number and clear photos/videos of the issue.
4. Refund Process Once we receive and inspect your returned item at our operations center to ensure it complies with our eligibility criteria, we will process your refund within 7 business days.
Method: Refunds will be issued back to your original payment method (PayPal or Credit/Debit card account).
Timeline: Please allow 5–10 business days for the credit to appear in your account, depending on your financial institution's processing times.
Refund Amount: You will receive a full refund for the item's purchase price. The original shipping fee paid at checkout (if applicable) is non-refundable unless the return is due to a mistake on our part.
5. Exchange Policy If you wish to exchange your satin pajamas for a different size or style due to personal fit preferences, please contact us within 30 days of delivery.
The customer is responsible for the shipping cost to return the original item to our warehouse in its original, unworn condition.
Once we receive and inspect the original item, PajamaGroup will ship the new replacement item back to you free of charge.
6. How to Initiate a Return or Exchange
Step 1 (Contact Our Support Team): Email us at support@pajamagroup.com with your order number and the specific reason for the return or exchange.
Step 2 (Receive Instructions): Our team will review your request within 24-48 hours and provide specific packaging instructions via email. Please note that we do not provide pre-paid return shipping labels; customers must arrange and pay for the return shipping at their local post office or courier.
Return/Exchange Address:
Attn: PajamaGroup Returns
Suite 1101, Block D, Huanzhi Centre, No. 3639 Longhua Ave, Jingxin Neighborhood, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, 518109, China
Step 3 (Ship Your Return Securely): Securely package the items (preferably in the original packaging to protect the satin material). We strongly recommend using a trackable shipping service, as we cannot issue a refund or process an exchange for items that are lost in transit back to us.
7. Order Cancellations
Before Shipping: If your order has not yet been processed, you may request a cancellation by emailing us immediately for a full refund.
After Shipping: We cannot cancel orders once they have already been dispatched. If you no longer want the package, please accept the delivery first and then follow the standard return process outlined above.
Important Note on Refused Deliveries: Please do not standardly refuse delivery at the time of arrival. Undelivered or refused packages are often abandoned or destroyed by international logistics providers. If a package is lost or destroyed due to a forced refusal without prior authorization from our support team, we cannot guarantee a refund or exchange, as the items cannot be safely returned to our warehouse.
Contact & Corporate Information
For any questions regarding our returns, exchanges, or billing terms, please reach out to our official customer care team:
Company Name: Shenzhen Ruizheng Technology Co., Ltd.
Customer Support Email: support@pajamagroup.com
Phone Number: +86 17704012621
Business Address: Suite 1101, Block D, Huanzhi Centre, No. 3639 Longhua Ave, Jingxin Neighborhood, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, 518109, China
