Privacy Policy

Last Updated: May 29, 2026

Welcome to PajamaGroup ("we," "us," or "our"). We operate the website https://pajamagroup.com/ (the "Site") and are committed to protecting your personal privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site.

By accessing our website or purchasing our premium satin sleepwear collections, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you interact with PajamaGroup, we collect certain types of information to process your orders and improve your shopping experience:

  • Personal Information You Provide:

    • Contact Information: Your name, shipping address, billing address, email address, and phone number.

    • Payment Information: Credit card numbers, PayPal accounts, or other payment details required to complete your purchase. (Note: All payments are processed securely through certified third-party payment gateways; we do not store your raw payment details on our servers).

    • Account Details: Username and password if you register an account with us.

  • Automatically Collected Information (Device Information):

    • When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

    • Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information" which is collected using technologies like cookies, log files, and web beacons.

2. How We Use Your Personal Information

We use the information we collect in the following ways:

  • To Fulfill Your Orders: To process payments, arrange for international shipping (Standard or Express), provide you with invoices and order confirmations, and handle potential returns or refunds.

  • To Communicate with You: To answer your inquiries, provide tracking updates, and offer customer support during our business hours (Mon-Fri, 10:00 AM - 5:00 PM HKT).

  • To Improve and Optimize Our Site: To assess the success of our marketing campaigns, screen for potential risk or fraud (specifically via your IP address), and better design our satin sleepwear catalog based on customer preferences.

  • Marketing (With Your Consent): When in line with the preferences you have shared with us, we may send you email newsletters or promotional offers about our new 3-piece sets, couple sets, or family matching pajamas. You can opt-out at any time.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above:

  • E-commerce Platforms & Hosting: We use platforms like Shopify to power our online store.

  • Logistics & Fulfillment Carriers: We must share your name, shipping address, and phone number with international shipping carriers to deliver your packages within the estimated 8-20 business days.

  • Payment Processors: We share transaction data with secure processors (e.g., Visa, Mastercard, American Express, PayPal) to handle checkout billing.

  • Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our legal, tax, and accounting records unless and until you ask us to delete this information.

5. Your Rights (Including US & California Privacy Rights)

Depending on your location (such as the United States or the UK), you may have specific rights regarding your personal data:

  • Access & Correction: You have the right to request access to the personal data we hold about you and ask that it be corrected, updated, or deleted.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

  • California Privacy Rights (CCPA/CPRA): If you are a resident of California, you have the right to request a disclosure of what personal information we collect, the right to request the deletion of your personal data, and the right to opt-out of the "sale or sharing" of your personal information (We do not sell your personal data for monetary gain).

To exercise any of these rights, please contact us directly at support@pajamagroup.com.

6. Security of Your Data

The security of your data is important to us. We implement industry-standard secure socket layer (SSL) technology and encryption to protect your sensitive data during transmission. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Data Protection Officer by email or mail using the details provided below:

  • Brand Name: PajamaGroup

  • Customer Support Email: support@pajamagroup.com

  • Phone Number: +86 13242019890

  • Corporate Address: Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Jingxin Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China, 518109

  • Business Hours: Mon-Fri, 10:00 AM - 5:00 PM (HKT)